by Ricky Lewis | May 12, 2016 | Parenting, Support Groups
All of us who work with teenagers have a difficult task. How do we sort through the noise of adolescent life and glean the important information students are trying to tell us so that we can be a helpful adult in their lives? Of course, there is no perfect answer but as I have worked with teenagers for over a decade, some things have stood out as effective listening strategies. Teen Life even uses more than 10% of the time in our 1-day Facilitator Training to talk about how to listen better.
To set this up, you will need to set aside some assumptions. First, as adults we have to believe that we do not have all the answers. This requires a daily reminder for most of us and for some like me, multiple times a day. I tend to think the life experience I have equals relevant information for the kids in my house or the students I work with. The problem here is there are too many details missing for us to make that big of an assumption. This is not to say that there is no value to our experience, that is a big part of what we rely on to learn from. I do believe it is true though that our experience is not the most important factor but instead how we handled that experience. That said, we must be willing and able to hear what a particular student is going through (really hear it) before we can realize the most important lesson we can share from what we have learned and model for them the “how” of handling things rather than the “what to do” in a particular situation.
Once we have our mindset in the right place, we can move forward with developing our listening skills.
1. Don’t be afraid to admit you missed something.
As humans, our brains are constantly processing what is coming our way. This includes engagement in conversation with anyone. The difficulty is that it is hard to stop this process from happening since we are wired that way. Since this is true, it is completely appropriate to admit your brain was thinking about something else and you need the person to repeat what they just said so you can make sure you are catching what they are sharing with you.
2. Intentionally pause 15 seconds once the person stops talking.
The key here is to do this intentionally, allowing time for the person to be done with their thought. In addition you can use this time to form a response either to summarize what you heard, ask for clarification or offer advice. If you are intentional about this, you are less likely to fall prey to number 1 above.
3. Limit your comments.
This takes a lot of practice because we all want to believe that what we think is valuable. However, it is important to realize that it is only valuable if the people you are sharing it with see it that way. If you decide going into a conversation you are only going to speak things related to the conversation, it will help you listen more intently and offer more helpful, relevant questions and thoughts.
4. Pay attention to what matters, not every word they say.
If you have worked with teenagers for longer then 6 weeks, you know that not everything they say is important or helpful to knowing what is really going on. That said, we have to work hard to listen carefully and catch the pieces that are most important to focus on those. Once you practice this a few times, it gets easier and you will find you’re able to listen for words, phrases, inflection or even pace of speech that tips you off to what is important.
5. If you can’t listen now, ask the person to wait.
As adolescents, and this applies to younger kids too, there is a tendency to just jump in and start talking whether the person is listening or not. At our house, my wife has started handling this very effectively. She will say “I really want to listen to you because you are important, but I can’t right now. Give me a few minutes, and I will focus on what you want to tell me.” Yeah, she is pretty good at this stuff!
So now it’s up to you to decide. Is this helpful? Does it bring up thoughts or questions you want to share?
Comment below or reach out to us on social media or by email. We want to keep growing, and we hope you do too. If you did find this helpful, take a minute to forward the email, post it online or tell a friend – you don’t even have to give us credit (though we are okay if you do :).
Founder & Former Executive Director
by Ricky Lewis | Feb 11, 2016 | Parenting
I have worked with teenagers now for over a decade. In that time, there have been significant changes in environment, social interaction, and educational expectations, but one thing has remained. Teenagers generally don’t feel they can talk to their parents.
I’m coming from a place where I sit in groups with teenagers who are strangers to me and within 30 minutes of talking to them can get them to share who the most important person in their life is and why. I’m writing this not as the parent of a teen but as someone who works with teens, so this is also for any youth worker that wants their conversation to get better. I’m hopeful that this helps you, and I’m also hopeful it helps me as I start to create an environment for conversation with my elementary school kids that will carry into their teen years – because we all know if I wait, it’ll only get harder.
In fact, today I was sitting in a group that has been meeting sporadically for about 12 weeks. One of the students brought up the difficulty she is having talking to her dad. There are lots of things involved with this situation, but I believe if her dad read these tips, he could learn so much more about his own daughter.
With that in mind here are the tips I have found to be helpful, and I hope you can apply to your relationship with your teen as well.
Talk less.
As a parent, it is difficult not to fill the silence. Resist this urge. In our training for group facilitators, we teach that counting to at least 10 (counting to 30 is better) when silence begins can help us wait long enough before assuming the other person is done talking. With kids, they are often just processing out loud, something most adults have decided needs to be internally. For them, it is normal to say out loud what they are thinking because they are trying it out. Let them. The fact is, they will become uncomfortable too and will likely say something else to fill the silence.
Really listen.
Deciding at the beginning of a conversation this is about them, puts you in a position of listening rather then looking for what is wrong and correcting, or even worse, that there is a problem when none actually exists. Listen just to hear, listen to learn, listen to be able to repeat back. Make an intentional decision to not be thinking about how to answer or how to tell them what they should be thinking or doing instead. There is a stage of life for that, but it should mainly apply to kids under 9 years old.
Ask great questions.
You can decide to do the others, but asking good questions is a skill – asking questions that invite more information, that don’t put them on the defensive and that show empathy are key and vital to getting the most out of your teen. Here are some suggestions to get you thinking:
- What bothered you about feeling that way?
- Have you ever thought that before?
- What do you think will happen if you do that?
- How do you think this might affect your future (or those around you)?
These are just some ideas to get you thinking, but the point here is to ask open-ended, inviting questions without making assumptions or projecting your bias onto the student you are working with.
Don’t correct unless safety is a concern.
This is so hard because we as parents tend to think that this is our full time job, or maybe that’s just me. It is easy to feel that if we don’t correct or advise in a situation with a kid, we are depriving them of a learning opportunity or wasting a teachable moment. What if the teachable moment happened without us saying anything? As I mentioned above, at this age, kids are trying things out. Allowing this in a safe way actually helps them learn better.
Here’s how I would suggest using this…
Simply decide to allow a whole conversation to happen without correcting, unless it is something dangerous. It will be hard, but do it. Decide to do this on a regular basis, but you have to realize how often that makes sense – once a week, twice a month, 5 days a week. Whatever it is, allow your conversation to be driven by your child or the teen you’re working with without any advice or correcting on your part (don’t worry too much, the odds of having the same conversation again are good). The value you will gain by doing this will open doors you never knew existed as they feel more comfortable sharing because they won’t feel so judged.
Create a safe environment.
One of the best things I have ever heard was a story about a father who told his kids that the old truck sitting out by the barn that didn’t run was a “safe zone.” It was the one place they could have conversations and tell him anything without any punishment. Consequences sometimes are unavoidable but he committed to no punishment. They knew that anytime they needed to tell something they feared they would be grounded for or worse, their cell phone would get taken away, they could tell him in that old truck.
You can do this too. Declare a safe zone in or around your house. At our house, right now, it is simply that my kids can tell me, “I need to tell you something but I don’t want to get in trouble for it.” I have given them permission to share anything because I would rather be in the loop than be seen as the enemy when it comes to decisions that affect character and life lessons my kids experience.
Reassure them about everything.
This is an extension of the listening tip. If you really are listening, you will hear opportunities to come back to and reassure them that you are there for them. A simple recognition of their interest or a question about a relationship they told you about can help them know that you truly care. This isn’t about you, so you can’t measure this based on how many times you think is enough. You have to keep reassuring until they tell you to stop or until that season has passed and it is no longer an issue.
If you work with teens, knowing how to get more out of conversations is vital to their success. Maybe you have some better ideas. Take a minute to share them below. We love hearing from you and learning together.
Ricky Lewis is our Executive Director and has been with us since the beginning. As a father of 4, he seeks to help parents and their kids Live Life Better.
