1. Don’t be afraid to admit you missed something. As humans, our brains are constantly processing what is coming our way. This includes engagement in conversation with anyone. The difficulty is that it is hard to stop this process from happening since we are wired that way. Since this is true, it is completely appropriate to admit your brain was thinking about something else and you need the person to repeat what they just said so you can make sure you are catching what they are sharing with you.
2. Intentionally pause 15 seconds once the person stops talking. The key here is to do this intentionally, allowing time for the person to be done with their thought. In addition you can use this time to form a response either to summarize what you heard, ask for clarification or offer advice. If you are intentional about this, you are less likely to fall prey to number 1 above.
3. Limit your comments. This takes a lot of practice because we all want to believe that what we think is valuable. However, it is important to realize that it is only valuable if the people you are sharing it with see it that way. If you decide going into a conversation you are only going to speak things related to the conversation, it will help you listen more intently and offer more helpful, relevant questions and thoughts.
4. Pay attention to what matters, not every word they say. If you have worked with teenagers for longer then 6 weeks, you know that not everything they say is important or helpful to knowing what is really going on. That said, we have to work hard to listen carefully and catch the pieces that are most important to focus on those. Once you practice this a few times, it gets easier and you will find you’re able to listen for words, phrases, inflection or even pace of speech that tips you off to what is important.
5. If you can’t listen now, ask the person to wait. As adolescents, and this applies to younger kids too, there is a tendency to just jump in and start talking whether the person is listening or not. At our house, my wife has started handling this very effectively. She will say “I really want to listen to you because you are important, but I can’t right now. Give me a few minutes, and I will focus on what you want to tell me.” Yea, she is pretty good at this stuff!
So now it’s up to you to decide. Is this helpful? Does it bring up thoughts or questions you want to share? Comment below or reach out to us on social media or by email. We want to keep growing, and we hope you do too. If you did find this helpful, take a minute to forward the email, post it online or tell a friend – you don’t even have to give us credit (though we are okay if you do :).